FAQs

Frequently asked question

Mobile proxies

Residential proxies

Basics

Residential Proxies

For payments made using methods other than Bitcoin, you can expect to receive the proxy balance immediately after payment.

However, if you paid using Bitcoin, you will need to wait until the transaction receives 1 confirmation from the Bitcoin network. The time it takes to obtain 1 confirmation depends on the Bitcoin network and the Miner fee you paid.

We do not offer trials, but you can opt for the smallest package to test our services. Please note that we do not provide refunds for any paid services, as all payments are considered final. However, if you encounter any issues with the proxies or software, we are here to assist you in resolving them. Thank you for your understanding.

Our software is designed to be compatible with all versions of the Windows operating system. However, if you encounter issues such as CloudRouter not starting or revealing your original IP address while using a proxy, please follow the steps below in a sequential manner until the problem is resolved:

1. Antivirus Interference: It's possible that your antivirus software's Active Protection or Real-time Protection features inadvertently blocked CloudRouter's proxy functionality. To address this, consider temporarily disabling your antivirus software (e.g., Norton, 360) or adding CloudRouter's files to the antivirus whitelist. Following this, download the latest version of CloudRouter and attempt to use it again.

2. Software Conflicts: Conflicts with other software might be causing the issue. Notably, "Utorrent" has been identified as conflicting with CloudRouter's default proxy engine. To mitigate this, uninstall Utorrent and restart your web browsers. We will update this list as more conflicting software is identified.

3.Compatibility with Windows Copy: If your Windows system is not a genuine Microsoft copy and lacks some essential files for CloudRouter's default proxy tool, you might encounter problems. In this case, it's recommended to use "Proxifier Standard Edition" as an alternative proxy tool due to its enhanced compatibility. The process involves:

a. Install "Proxifier Standard Edition" and complete the registration (you can find the key via an online search or purchase it from Proxifier).

b. Within the CloudRouter client, navigate to "Settings" > "Proxy Tool" and choose "Proxifier Standard Edition (More Stable)."

4.System-Level Issues: If you've attempted the three steps above and CloudRouter remains nonfunctional, the issue could be attributed to your system. In such cases, it might be necessary to reinstall your operating system. Ensure that you are using a genuine, unmodified version of Windows directly from Microsoft. Keep your Windows installation up to date, and then retry using CloudRouter. Thank you for your cooperation.

The short answer is YES! Each proxy costs 1 proxy balance, and you can use 1 proxy from any country, state, or city without any limitations.

Yes, it is possible for your co-workers to use the same Cloud Router account, but only if you and your coworkers are part of the same company and work from the same location. Please note that sharing your account with individuals outside of your company will result in instant account suspension.

If you are experiencing difficulties logging into our software, it is likely due to an unstable network or connection issues between your network and our servers located in the US. To resolve this, you can try using a fast and stable VPN connection to the USA before using our Cloud Router and proxy services. This can help establish a reliable connection and improve your experience.

When using a proxy, it deducts 1 proxy balance from your account, and the usage time is paid for up to 24 hours. However, please note that our proxies are residential proxies, which typically have an alive time ranging from a few hours to a few days. This variability is normal for residential proxies. If you wish to use a proxy for a longer duration (more than 24 hours), you can add it to the "Favorite Proxies" from the "Today's List" tab.

Make sure the folder where you put Could Router software in, that the folder's name without any special characters, no Chinese, no Russian, only English.

Typically, proxies in the "Today's List" are removed after 24 hours. However, if there are specific proxies you wish to continue using for a longer duration, you can now achieve this using the "Favorite Proxies" feature.

To accomplish this, simply right-click on the desired proxies in the "Today's List" and add them to "Favorite Proxies". This allows you to manage and organize your proxies by creating different groups and assigning tags. If you want to remove a proxy from "Favorite Proxies", select it and press the "Delete" key. Additionally, you can delete an entire group, which will remove all the proxies within that group.

Please keep in mind that reusing proxies from "Favorite Proxies" after 24 hours will require 1 account balance deduction.

The "Proxy connection wait timeout" option is set to a default value of 60, which is generally the recommended and optimal value for most users. In most cases, there is no need to modify this setting, as increasing the value beyond 60 may result in slower proxy connection speeds.

However, there are certain scenarios where users interact with specific websites that return search results or responses only after a prolonged period, such as a few minutes. If you encounter such situations and need the website to provide results normally, you can adjust the timeout value accordingly. For example, if a website delivers results after 120 seconds, you can set the timeout value to 120 or slightly higher to accommodate the delay.

To increase the number of available proxies in certain countries, you can lower the frequency cap. This can be done by going to the "Settings" tab and locating the "Limit used S5 IP" option. By default, this value is set to 744 hours (31 days), which acts as a frequency cap for the SOCKS IP addresses used in the "Proxies List" tab. It means that the same proxy IP will not reappear in the "Proxies List" tab for a duration of 744 hours.

To obtain more proxies, you can adjust this setting to a lower value. The range for this setting is between 24 hours and 744 hours. By decreasing the frequency cap, you will have access to a greater variety of proxies within a shorter time frame.

Absolutely! Our software is completely safe to use. The detection by antivirus software is merely a false positive. We have made efforts to submit our software for whitelisting, but the process may take some time.

Rest assured that there are no security risks associated with our software. If your antivirus program detects it, you can simply close the antivirus temporarily or manually add our software to its whitelist. This will allow you to continue using our software without any interruptions or concerns.

The issue of a white interface in Cloud Router when using it with Parallels Desktop is caused by a bug in Parallels Desktop itself. To resolve this issue, please follow these steps:

Navigate to the directory where you have installed Cloud Router.Locate the file named "msvbvm60.dll" within the Cloud Router directory.Delete the "msvbvm60.dll" file from the Cloud Router directory.Restart Cloud Router and check if the white interface problem is resolved.By removing the "msvbvm60.dll" file, you can address the bug from Parallels Desktop that causes the white interface issue. After completing these steps, Cloud Router should function normally without the white interface problem.

Error code 3706 indicates that a necessary component is missing from your system. To fix this issue, please follow these steps:

Visit the Microsoft website to download the "Microsoft Access Database Engine 2010 Redistributable."

Once you are on the download page, select the appropriate version (32-bit or 64-bit) based on your system configuration. If you are unsure, you can check your system specifications by following these steps:

On Windows, right-click on "My Computer" or "This PC" and select "Properties." Look for the "System Type" to determine if you have a 32-bit or 64-bit system.After selecting the correct version, click on the "Download" button to start the download process.

Once the download is complete, locate the downloaded file and run the installer.

Follow the on-screen instructions to install the "Microsoft Access Database Engine 2010 Redistributable" on your system.

After installation, restart Cloud Router Client and check if the error code 3706 is resolved.

By installing the "Microsoft Access Database Engine 2010 Redistributable," you will provide the necessary component required for Cloud Router Client to function properly.

If you are experiencing the issue of your software or browser automatically closing when you change proxies, you can resolve it by following these steps:

Open the Cloud Router software and go to the "Settings" tab. Locate the option labeled "On proxy change close Apps automatically". Make sure this option is unselected.

By disabling the "On proxy change close Apps automatically" option, you can prevent your software or browser from closing automatically when switching proxies. Following these steps will allow you to change proxies without encountering the issue of automatic closure of your software or browser.

Yes, the communication protocol between relays is indeed strongly encrypted. We utilize a proprietary algorithm to ensure the security and confidentiality of the transmitted data. This encryption helps safeguard the communication and protect it from unauthorized access or interception.

Install "Proxifier Standard Edition", Register it. In soft "Settings" -- "Proxy Tool", Choose "Proxifier Standard Edition(More Stable)", and select "Global Proxy" under "ProxyRules".

For changing your password, Follow these steps:

Visit the official CloudRouter.io website and click on the "Login" button. On the login page, click on the "Reset Password" option.

Your system installed buggy Office which missing some files and casued conflicts to CloudRouter, Please simplely uninstall Office and it will get solved.